Frequently Asked Questions

You can do that, but it’s best not to. As soon as you’ve read the introduction and entered your team name, the timer starts. Escape Tour be sure to start the Escape Tour at the starting location. That way, you’ll start in the right place and get the most out of the route.

Yes. The Escape Tour at a central location in the city. That starting point has been carefully chosen so that the route and challenges flow smoothly together. If you start somewhere else, you’ll likely end up walking extra meters and lose valuable playtime. That makes it harder to find the secret exit within 2 hours.

No, that's not necessary. Don't log in until you're at the starting location and are actually ready to begin. That way, you'll prevent the timer from starting before you're all ready.

Yes, you decide when to start. You play the Escape Tour your own smartphone, and no guide is needed. We do recommend playing during the day or early in the evening. Late at night, some locations may be harder to access, or the challenges may be less visible.

Absolutely. Along the way, you'll discover familiar places, hidden details, and charming little streets that you might otherwise just walk right past. It's still a game, but at the same time, you get to see the city in a surprisingly different way.

The Escape Tour primarily designed for adults and children ages 12 and up. The puzzles, questions, and storylines are often too difficult for younger children, and the humor is geared more toward adults. Some children do enjoy helping with the search or navigating using the smartphone. For younger children, we offer special family versions in Amersfoort, Amsterdam, and Zwolle.

In many cases, this is possible if there are also team members who don’t use wheelchairs. You and your team decide for yourselves how to navigate the city. Sometimes you’ll have to take a detour, for example, when a task is located near a staircase or a less accessible area.

It depends. During an Escape Tour , you Escape Tour through the city for about 2 hours, often at a brisk pace. On average, you’ll cover 4 to 5 kilometers. If you have difficulty walking, this may make it hard to fully enjoy the game.

Yes, that’s possible. An Escape Tour dependent on opening hours, because you play on your own using your smartphone. Keep in mind, though, that some locations may be harder to reach or less visible during events or late at night. It’s usually most enjoyable to play during the day or early in the evening.

That depends on the city and the event. A weekly market in a single square is usually not a problem. For large events, such as King’s Day or festivities throughout the city center, we recommend playing the Escape Tour a different time. So be sure to check in advance to see if anything major is planned in the city.

Yes, that's exactly what makes it fun. You start to look at streets, buildings, and details in a different way—things you might not normally notice. We deliberately seek out surprising places and stories, so that even familiar cities reveal something new.

You’ll use the app to navigate through the city center and complete all kinds of tasks along the way. These include scavenger hunts, trivia questions, photo challenges, puzzles, and simple math problems. This mix ensures that everyone on the team can contribute.

The concept is familiar, but every city has its own story, its own challenges, and its own locations. That’s why every Escape Tour feels Escape Tour . If you play in a different city later on, you’ll discover a whole new adventure.

Absolutely. An Escape Tour is Escape Tour a lot of fun for two people. All the challenges are perfectly suited for two people, making it ideal for a date, a mini-getaway, or an activity during a city trip.

Yes, the Escape Tour a pause option. During the game, you’ll see when and how to use it. You can pause for up to 30 minutes. That pause time doesn’t count toward the 2 hours you have to find the secret exit. If you don’t succeed within 2 hours, you can still finish the game, but you’ll no longer be eligible for a spot on the Wall of Fame. Please note: In the group version you requested, pausing is not possible, and the game ends automatically after 2 hours.

No, there is no instructor present. You play the Escape Tour using your own smartphone, whenever you want. After you book, you'll receive all the instructions and login information by email within a few minutes.

After you book, you'll receive all the instructions and your personal login code via email. From that point on, you can start whenever you want. The login code is valid for 1 year from the booking date.

Sure, that's possible. The Escape Tour place outdoors, so your dog is welcome to come along. Just keep in mind that there may be crowded areas in the city and any local regulations.

No, most Escape Tours on foot as you walk through the city. There are two exceptions: Texel and Bonaire. These routes take place in multiple locations, so a bike, scooter, or car comes in handy there. You’ll usually have to get off for a moment to complete the challenges.

Yes, you can. The tasks are listed in the app, and for most of them, you mainly need good vision. What if you can't complete a task? Then you can skip it via the help page in the app.

You play the Escape Tour the Loquiz app. Download the app from the Play Store for Android or the App Store for Apple.

We recommend using a smartphone that is no more than 3 years old. This will give you the best chance of the app running smoothly and accurately detecting your location while you play.

No, not constantly. You load the Escape Tour into the app Escape Tour . After that, you’ll use almost no data, except when uploading a few photos. You’ll need an internet connection again to receive the statistics afterward.

We do recommend it. Newer phones usually last, but during an Escape Tour , you Escape Tour your screen, GPS, and camera. A power bank will prevent a dead battery from interrupting your adventure.

No, each team plays the Escape Tour a single smartphone. So choose the phone with the best battery life and make sure it's fully charged.

You pay for the Escape Tour . The available payment methods may vary by country, but you can pay using iDEAL, Maestro, credit card, Giropay, and Bancontact, among others.

Yes. After you make your reservation and payment, you'll receive an email with all the instructions. That email will also include a link to your invoice.

When paying by credit card, it may take up to 2 hours for the payment to be approved and processed. In the meantime, you may receive a payment reminder. You can safely ignore that. You will automatically receive a payment confirmation with all the details. If you haven’t received anything after 2 hours, please contact us.

Yes, you can pay for an Escape Tour online with a VVV Gift Card.

No, that's not necessary. You purchase the Escape Tour play whenever it's convenient for you. After you book, you'll receive your login information and instructions by email within a few minutes. Then you can start right away, as long as you're at the correct starting location.

Transaction fees depend on the total amount of your booking. The maximum fee is €5.99.

Yes, that's possible for groups of 5 or more tickets (16 or more people). As soon as the invoice is paid, we'll email the instructions and tickets to the person who made the booking.

Cancellations with a refund are not possible. After purchase, you'll receive a unique login code that allows you to start the Escape Tour whenever you want. The code remains valid for 1 year, so you can play the tour at a later time.

First, check your spam or junk mail folder. Didn't receive anything? Then you may have entered the wrong email address. Please contact us, and we'll help you out.

First, make sure you've entered the password exactly as it appears. Pay close attention to the difference between the letter "o" and the number "0." Do you play with multiple teams? If so, a code may have already been used by another team. In that case, choose one of the other codes. Also, check to make sure you've entered the correct username.

First, check to make sure you've entered your username and password correctly. Still having trouble logging in? Uninstall the app from your phone, download it again, and try once more. Are you getting a "user not found" or "unauthorized" message? If so, please contact us by phone or chat.

First, check to see if the app is up to date. Have you completed the steps involving the login code, team name, and participants? The game won’t start until you press the start button. Are you already in the game but don’t see anything happening? Walk a little, zoom out on the map, and look for the blue dot. That’s you on the map.

Of course, that shouldn't happen. Please contact us, and we'll take a look at it with you and help you resolve the issue.

The game probably hasn't finished downloading. First, make sure you have an internet connection. Then, exit the game via the menu and close the app completely. Log in again, click "or resume with existing team," and select the team name you entered earlier.

The game probably hasn't finished downloading. First, make sure you have an internet connection. Then, exit the game via the menu and close the app completely. Log in again, click "or resume with existing team," and select the team name you entered earlier.

That's usually due to the accuracy of your location. Check your smartphone's GPS settings and set the location to high accuracy. If necessary, walk a short distance and zoom out on the map to see your position more clearly.

It’s best to use the phone with the best battery right from the start. If your phone does run low on battery, you can continue playing on another phone. Exit the game on the old phone, log in on the new phone with your personal information, close the game info screen, and click “Start.” Don’t re-enter your team name and team members; instead, choose “Resume with existing team” and select your existing team name. Please note: The time you spend switching phones continues to count. As a result, the time displayed in the app afterward may differ.

Are you using an older version of iOS, Android, or the Loquiz app? If so, update your device and the app first. If the pins still don't work after that, try using a different device from your team. Exit the game on the first phone, log in on the other phone using your personal information, close the game info screen, and click “Start.” Don’t re-enter your team name and team members; instead, select “Or resume with existing team” and choose your existing team name.

First, check to see if you have an internet connection. Then wait a few minutes at the finish line, because it may take a while for the email to be sent. Also check your spam or junk mail folder. Sometimes the email ends up there.

Did you purchase 2 or more tickets through a savings promotion? If so, please make a separate reservation for each ticket. Enter a different discount code for each reservation.

First, check the voucher you received. Sometimes you have to book through a specific website before you can use the code with us. Do you have a discount code from Escape Tours ? If so, check to make sure you entered the code correctly and that it’s still valid. Still having trouble? Contact us, and we’ll help you figure it out.

You purchase 1 ticket per team. We recommend teams of 2 to 4 people so that everyone can actively participate. For example, if you're playing with 16 people, form 4 teams and purchase a total of 4 tickets.

You'll receive separate login credentials for each team. One person from each team should log in on his or her smartphone. It's best to have the teams start every few minutes so that you're not all at the same task locations at the same time.

We'll keep track of the scores online. After the event, you'll receive an email with a link to your personal leaderboard. There, you'll see which of your teams was the fastest. On the Wall of Fame, you'll also see if you've earned a spot among the fastest teams of all time.

That’s possible, but we usually recommend having the teams start about 10 minutes apart. Each team has up to 2 hours to find the secret exit. By starting at different times, you’ll be less likely to get in each other’s way and won’t hear each other’s answers.

Sure. The goal is to find the secret exit from the city within 2 hours. If you’re playing with multiple teams, the team that escapes the fastest wins. So speed is more important than the number of correct answers. Afterward, you’ll receive a personalized leaderboard via email showing the times of all teams.

Yes, that’s possible. There’s a special group version for large groups. Multiple teams can start at the same time without everyone following one another. In the first part of the game, each team is given a different sequence of challenges. The starting location and secret exit are the same for all teams. You’ll also receive your own leaderboard featuring only your teams. Check out the page on large groups for more information.

In the group version, up to 5 teams start at a time every 10 minutes. Each team is automatically assigned a different starting task, so that teams don’t all end up following right behind one another. After about 15 minutes, the next teams can start, until everyone is on their way. Afterward, the person who booked the event will receive your team’s individual rankings by email.

Yes, that could be interesting. Especially if your restaurant or bar is located in or near a historic downtown area. Escape Tour you could combine the Escape Tour with coffee, lunch, drinks, or dinner. Feel free to contact us, and we’ll discuss the options.

Yes. Several cities use Escape Tours a unique way for visitors to explore the city. Promotion can be done, for example, through the VVV, tourist information centers, or the city’s own online channels. Sales through affiliate agreements or discount promotions are also possible. Feel free to contact us to discuss the options.

Yes, that's possible. Would you like Escape Tours through your own website, online store, or online platform? If so, please contact us. We'll work with you to find the best way to collaborate.